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Frequently Asked Questions

This is a short list of our frequently asked questions. If you need more information or detail, please contact us for further assistance.

Is your company ISO certified?
Yes, 4 Star Electronics has been ISO & ESD compliant since 2005, officially becoming ISO 9001:2008 certified on Aug 23rd, 2007 by QMI. We are also certified to ANSI/ESD-S20.20 and AS9100 rev C quality standards.
Can I order online?
No, we don’t sell directly off our website, since we deal with discontinued and obsolete electronic components, the market price can change day to day depending on supply and demand. So we ask you to call us at 949-276-5225 or submit a request for quote and one of our sales associate will contact you with price and delivery promptly.
What is your minimum order?
Our minimum order for in-stock items is $100.00usd and non-stocked items is $300.00usd.
Do you accept credit cards?
Yes, we accept Visa, American Express, MasterCard and Discover. You can download our Credit Card Order Form, then fax it to 949-240-8503 to place your order.
What payment methods do you offer?
We accept payment via credit cards, COD, wire transfers, and offer Net terms to qualified customers. You can download our Credit Card Order Form and Credit Application on our Downloads page, or ask your sales associate to send it to you.
Do I need an account to order from 4 Star Electronics?
No, we sell to anyone with a valid resale permit or end users that need products for repairs and research. We accept payment via credit cards, COD, wire transfers, and offer Net terms to qualified customers.
What is your price matching policy?
We guarantee that we will meet or beat any reasonable price. We understand that you have many options in the independent distributor market but we want to be your strategic partner all purchases. So if you are offered a better quote than ours, please contact us and allow us to see if we can meet or beat your best price. This way you get the price you want and the 4 Star Electronics quality and customer service you have come accustomed to.
How long is my quote good for?
The quote you receive from us is good for 24 hours, since we deal with discontinued and obsolete electronic components, the market price can change day to day depending on supply and demand. In most cases if you come back in 2-10 days and the parts that we quoted you are still available we can honor our quote. In other cases you might come back to order the parts and the lot of parts we were offering have been sold. We advise you to let your sales associate know when you plan on buying the parts and we can look at putting a hold on them until you are able to issue a hard copy purchase order.
What is the warranty on the parts you sell?
All parts sold by 4 Star Electronics carry a 30 day form, fit and function guarantee. All our parts come with our own Certificate of Conformance that guarantees the parts will meet all of the manufactures specifications. If the parts you receive don’t meet the form, fit and function specs of the manufacturer we will replace he parts or refund your money. Our policy is; if the parts are rejected on incoming inspection for non-functional reasons you need to contact us with in 5 business days to request an RMA. If you have any failures or problems with the parts during production, installation or testing please fill out and RMA Request Form and fax it to 949-240-8503 within 30 days of receipt of the parts.
What quality standards does your company meet?
We are currently certified to ISO9001:2008, AS9120, AS9100, FAA AC00-56A, CCAP-101, ANSI/ESD-S20.20 and are open to onsite quality facility inspections for all our customers.
I've received faulty products from other distributors, how do I know that your parts are good?
We currently are an approved vendor for Raytheon, Boeing, Northrop Grumman, Lockheed Martin, NASA, Motorola, Sanmina-SCI, and a number of other very large companies. We have been in good standing with all of them since our inception in 2001. We operate one of the most respected independent test labs in teh world, and have a number of testing facilities at our disposal to perform the more complex testing if we are unable to handle the testing in-house.. Our reputation has been built on providing quality parts and customer service you can count on.
How do I use your part search utility?
Its simple, just enter the manufacturer part number into the search box and click “Search”. You will get a set of results (or if there is only one match you will be taken directly to the item detail page), locate the part you are looking for then click “Select”. This will take you to the item detail page where you can see the quantities that we have in-stock and available to us. Then you can submit a request for quote and a sales associate will contact you shortly with price and delivery.
Do you ship internationally?
Yes, we can ship anywhere you would like. If your order is paid by credit card, wire transfer, Paypal or Net terms we can ship it on your shipping account number, to ensure you are getting the best rates and this allows you to handle the export/import taxes.
Do you drop ship?
Yes, if your order is paid by credit card, wire transfer, or Net terms we can ship your order to any location you desire and are able to ship it using your shipping account to ensure you get your negotiated rates.
Can you ship on our UPS, FedEx or DHL account?
Yes, if your order is paid by credit card, wire transfer, Paypal or Net terms we can ship your order to any location you desire and are able to ship it using your shipping account number to ensure you get your negotiated rates.
I placed an order who do I call to get tracking information?
You should call your sales associate that you placed your order with, he/she can provide you with the tracking information over the phone. If you are unable to get a hold of your sales associate then feel free to call 949-240-8500, then press “0” and ask the operator to provide you the information you need.
I have excess inventory in my warehouse that I'd like to sell, who do I contact?
If you have excess inventory that you are looking to sell or consign you can call 949-276-5201 to speak with Josh Wilson. You can also email your list to [email protected], please include all your contact information and representative will contact you shortly to discuss your options.
ISO 9001 2015 Certified Electronic Components Distributor AS9120 Certified Electronic Components Distributor AS6081 Compliant Electronic Components Distributor SMTA Certified Electronic Components Distributor GIDEP Electronic Components Distributor Aviation Suppliers Association Electronic Components Distributor ANSI/ESD S20.20 Certified Electronic Components Distributor IDEA Certified Electronic Components Distributor ITAR Certified Electronic Components Distributor ERAI Member Electronic Components Distributor DFARS Compliant Electronic Components Distributor
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